1. Billing Through Shopify
All Promofy app charges are processed by Shopify and appear on your Shopify invoice. We never take card details directly.
2. Free Trials
Where an app offers a free trial, you are not charged if you uninstall before the trial ends. Trial length is shown in the app listing and on the approval screen in Shopify.
3. Cancelling
You can cancel at any time by uninstalling the app or downgrading to a free plan in your Shopify admin. Shopify stops future charges when you uninstall.
4. Refunds
Subscription charges already billed are generally not refundable, because Shopify bills in advance for each cycle. We will consider a refund or credit if:
- you were charged in error, for example twice for the same period;
- the app did not work on your store and our support team could not fix it; or
- you uninstalled the app and were still charged for a later billing cycle.
Approved refunds are issued as Shopify app credits or refunds through Shopify.
5. How to Request a Refund
Email support@promofyapp.comwithin 30 days of the charge with your store's .myshopify.com address, the app name and the reason. We reply within two business days.